Santander is a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across its Retail and Corporate Businesses. It has set itself an ambitious target - to become one of the best banks in the UK to work for. It's transforming its business, creating a Simple, Personal and Fair culture in a dynamic and creative environment.

Santander’s Learning at Work Week inspired digital learning journeys to support its digital transformation. It raised awareness of the impact of digital on the future of the bank and built colleagues’ digital skills and capability by increasing use of the organisation’s new employee engagement platform MIO. 

The learning team first created a hub for Learning at Work Week on the MIO platform. The hub housed all the week’s activities and content so colleagues could explore, personalise their experience and interact at a time that suited them.  

The programme of virtual live sessions and content covered topics including digital and tech, wellbeing, leadership and financial crime. A MIO masterclass demonstrated the wealth of learning opportunities available on the platform, how to access them and new features to look out for in the future. In addition, the team hosted a MIO informal drop-in where colleagues could ask questions. Colleagues were able to share their experiences through the platform too and receive digital badges for taking courses on coding. 

A communications campaign created a buzz around the week, using tailored messages to engage Santander’s different workplace audiences. To stimulate curiosity and gain early sign ups to sessions, a teaser was sent offering colleagues a first look at the event schedule and chance to book early on the live sessions. Posts about the week were shared on LinkedIn, Facebook and Twitter. The week was further promoted through the company’s high profile learning programmes, networks and communities; and by a [email protected] brand takeover of the ‘colleague experience’ platform. Retail colleagues received a development hour pack to guide them through the opportunities and how to take advantage with limited time. 

The week’s various activities and content engaged nearly 13,000 colleagues across the bank. The MIO platform received nearly 15,000 visits. Colleagues have been upskilled on the benefits and features available to them on MIO. Going forward, the learning team are now working with senior stakeholders to support localised events. These aim to share knowledge and skills and promote up-skilling and reskilling of colleagues for future digital and tech roles. Santander’s Corporate and Commercial bank is committed to providing colleagues with more development time going forward and the learning team will support their digital journeys with a series of activities in 2021. The learning team have identified and engaged with influencers for key skills who will promote learning across the organisation. The plan is to make [email protected] a regular monthly feature with ongoing activities and communications.