Solicitor's Office and Legal Services

Winner: Innovation in Learning and Development - Large Organisation

Solicitor’s Office and Legal Services (SOLS) is an organisation of 1200 tax, legal and operational delivery professionals in HM Revenue and Customs responsible for all litigation, legal advice and legal aspects of legislative work.

For Learning at Work Week, HMRC Solicitor's Office and Legal Services L&D team decided to create a high profile and ambitious month long campaign that would energise the learning and development offer to its colleagues following a merger between its practices. Now operating as a single structure with eight professions across more than twenty sites, the challenge for HMRC was to deliver a diverse prospectus of activity and market this to all of their people. In particular, the campaign aimed to respond to feedback and help colleagues identify and access learning to improve performance in their current role and develop their careers.

After conducting a holistic review, HMRC identified that a barrier to take up of the Learning at Work Week activities might be how they were accessed. Previously used gateways were felt to be no longer a fit for the new structure and a vision to deliver a culture where L&D had a high profile and be accessible to all.

The decision was made to create a new platform, uncomplicated in design, friendly to the end user and appealing to all areas of the business - a digital calendar with the ability to link to an event management system and learning products. There would be a single entry point for everyone, promoting transparency and inclusion on what learning and development offered. A representative group from across SOLS contributed to the platform’s development and prototype testing.

With the new L&D digital calendar the team created a four themed prospectus for Learning at Work Week: Professional Development; Personal Development; Technical Learning and Digital Upskilling. Using scoping exercises the team identified activities for each theme and over 200 events and activities were offered.

The platform launch was promoted through bulletins, posters and staff channels giving early sight of the digital calendar and to promote its useability.

Colleagues found the new digital calendar easy to use and have commented on the richness and breadth of learning opportunities that the digital calendar now makes apparent. The platform’s use and sign up for activities during the Learning at Work campaign has indicated that there is a real appetite and commitment for staff to develop. L&D activities and events are now much more accessible across the organisation. The calendar is being further developed as the basis for future L&D delivery.