Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is an international centre of excellence in child healthcare, an acute specialist paediatric hospital, with a mission to provide world-class care to children and young people with rare, complex and difficult-to-treat conditions. Seeing over 300,000 outpatients per year, most of the children are referred from other hospitals throughout the UK and overseas. There are currently 60 nationally recognised clinical specialities delivered by GOSH. ‘Above and Beyond’, the Trust Strategy priorities include ‘making GOSH a great place to work’ and the ‘the development of a Learning Academy’.

For its Learning at Work Week, Great Ormond Street Hospital (GOSH) promoted learning as a lifelong experience with flagship videos and activities that supported key elements of its People Strategy and their focus on Diversity and Inclusion and Health and Wellbeing.

The GOSH Learning Academy team created and shared videos of GOSH colleagues speaking about their personal learning journeys. The Chief Executive, Head of Newborn Screening, a nursing associate and a consultant nephrologist amongst others spoke candidly about their personal learning journeys – the challenges, the strategies, the setbacks and moments of inspiration.

The wider Learning at Work Week programme was created by a diverse working group with members from different levels of the hospital and comprising subject matter experts, representatives from different teams, and stakeholders. They developed fifteen virtual activities designed to showcase learning journeys with clear links to diversity, inclusion and wellbeing. All were fully interactive and used animation, video, collaborative boards, break out rooms and group discussion.

Internal facilitators ran sessions on ‘Digital Resources for Home Working’, ‘Earn while you Learn – Apprenticeships’, and ‘Presenting with Impact – can you really engage using Zoom?’. Other events promoted the hospital’s newly launched leadership network and the management development programme. Colleagues could learn how to overcome unconscious bias in the workplace, find peace in a frantic world, and continue to stay safe from coronavirus.

The week was promoted by email and in the hospital’s newsletter and events calendar. Event facilitators and subject matter experts highlighted the week at meetings and internal workshops. The learning team shared information during mandatory training and corporate induction. Senior members of the working group showcased the Learning Journey recordings including at the senior leaders' weekly team meeting.

The focus on diversity and health and wellbeing has had a positive impact on their staff feedback which in turn impacts on patient experience. The recordings of learning journeys by real people received exceptionally high ratings. They have helped to encourage, support and inspire colleagues going forward and helped them understand both the importance of learning and development, and hard work, effort and determination to overcoming obstacles and realising goals. The recordings will remain on the intranet as a legacy for all staff and more recordings will be made over time.