HM Courts and Tribunal Services (HMCTS) and the Ministry of Justice (MoJ) are undertaking an ambitious change programme, making learning and development, particularly upskilling, a high priority. The operational impact of the pandemic has led to a lower engagement with learning, so Learning at Work Week was used as a springboard to promote the diverse range of L&D opportunities and reengage colleagues with learning; reminding them of the benefits it can bring both personally and professionally. 

The HMCTS and MoJ is a large and diverse organisation. The People Capability team designed the Learning at Work Week to make sure there was something for everyone and delivered a wide variety of virtual activities. Senior leaders shared their career journeys and personal learning experiences and took part in Q&As. The team promoted the wide range of learning and development available to colleagues including apprenticeships, development programmes and digital learning opportunities. Staff networks including the MOJ’s carers network and faith network hosted activities. Colleagues could also learn from bitesize ‘how to’ sessions. 

To promote the week, the team created a briefing pack which was shared with regional L&D representatives to inspire them to plan their own week under the same theme. As well as using the HMCTS and MoJ communications, senior leaders promoted the event and L&D colleagues presented an all-staff webinar on the week’s activities. Articles were placed on the intranet and colleagues shared their own personal stories. A special interactive and animated video explained the highlights of the week. To make it easy for colleagues to see and access what was happening, a colourful and engaging activity planner was created with interactive Microsoft Teams links that took people straight to the learning on offer.  

Colleagues gave feedback at the end of each activity using a short questionnaire, and business areas were encouraged to evaluate the impact of the week leading to rich qualitative and quantitative data. A follow up ‘deep dive’ and reflection on the week with L&D regional representatives will support continuous improvement for next year.  

 Colleagues described the activities insightful, informative, engaging, excellent and thought provoking. The week has increased usage and awareness of the virtual learning platform and uptake of virtual learning opportunities. It has increased awareness of career development support and available development opportunities. Colleagues say they feel more engaged and better supported at work. The week resulted in an increased uptake of digital learning opportunities, helping address the need for upskilling in this area and moving closer to achieving the change programme. Overall, the week supported employee engagement and contributed to making HMCTS and MOJ a better place to work by delivering on the Real learning and development element of the organisation’s People Promise.